IT Desktop/Technical Support Coordinator

Location: Drumheller, AB, Canada
We are assisting our client to find a IT Desktop/Technical Support Coordinator (12 month contract in Drumheller, AB)
 
Responsibilities:
  • Coordinate tickets and customer enquiries
  • Act as a liaison with company remote technical resources, as required
  • Support and interact with end users/customers via phone, electronic communication, and/or in-person
  • Analyze and resolve basic hardware/software problems and coordinate with remote support staff on critical issues
  • General desktop and network troubleshooting responsibilities.
     
Requirements:
  • Position is responsible for desk-side support in mainly a Windows environment.
  • Perform miscellaneous software & hardware support tasks,
  • Experience providing 1st and 2nd level support; trouble shooting hardware and software issues
  • Possess excellent organization and coordination skills
  • Candidate must be customer service focused with excellent communication skills
  • Must be able to follow schedules and perform administrative tasks.
 
 
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